Frequently Asked Questions

I have a 50 meter water resistant watch, does that actually mean I can go 50 meters/150 feet under water?
A 50 meter water resistant watch is not suitable for swimming, but only for every day exposure to water, such as washing one's hands, working in a garden or getting caught in the rain. It is NOT recommended that one goes swimming with such as watch as these types of watches do not have the proper seals and gaskets to prevent water from entering while the watch is fully submerged under water. If one wants a watch with which they can swim, it is recommended that they purchase a watch that is rated AT LEAST 200 meters and has a screw down crown and a screw down back case. Please see the  Water Resistance Chart for actual industry designated water ratings by clicking HERE.
 
Do you charge for estimates?
No, we do not charge for IN-STORE estimates on watches or clocks. We are honest with customers and let them know when the cost to repair a timepiece is not worth the effort.
 
What kind of services do you perform?
We perform all services on watches, clocks, cuckoo clocks, Atmos clocks, and music boxes. When you need a service done, we are the place to go for all around, full service. When we look at a watch for an estimate on repair, we look at what needs to be performed to bring the unit back to as close to 100% working capacity as possible. When we estimate a job, the full repair needs to be performed in order to make the clock operational and assume the warranty.
 
Do you do partial jobs?
No, we perform no partial repairs. Some of our competitors do partial repairs on watches and clocks, hence they have lower prices. Usually, when a partial repair is performed, the timepiece will not work properly and the owner will keep coming back over a short period of time, doing more and more work until the watch is back up to running condition. By doing the full repair in the first place, the customer saves themselves time, effort and a headache by not having to worry about their timepiece.
 
What kind of parts do you use in your repairs?
We only use original parts in the repair of timepieces unless the parts have been discontinued and are unavailable.
 
What kind of warranty do you give on your work?
With all work major work ( i.e., movement replacement, overhauls, major part replacement) we give a 24 month warranty.  We also provide a 12 month warranty on battery replacements that covers the life of the battery only, not damage caused by exposure to moisture, droppage or other types of abuse.
 
What’s the difference between a watch repair-man and a watchmaker?
The real difference between these two stems from their ability. A repairman can do minor repairs on a timepiece but can not repair high-quality timepieces nor can he or she repair a mechanical timepiece if the parts are discontinued. A watchmaker has enough knowledge and experience that, if needed, a piece can be fabricated if no original pieces are available. Anyone can be a watch repairman with a little bit of training. To be certified as a watchmaker or a clockmaker, an individual needs training, testing, certification by an accredited institution and should have years of experience.
 
Do you have any watchmakers on premises?
Yes, we have two full time watchmakers and a full time dedicated clockmaker on staff.
 
Do you out-source any work?
All micro-mechanical work is performed on premises.  The only work that we outsource is dial refinishing.  If we can not repair a timepiece ourselves due to parts availibility issues, we return the watch to the customer and give the customer the information they need to send it to the appropriate repair center.
 
How often should a mechanical clock or watch be serviced?
Many service centers will tell their customers that their timepiece should be serviced every two to four years with major work being performed every ten to fifteen years. Our store philosophy is, “If it isn’t broken, don’t fix it.” Only change the oil your clock every time it needs major services to be performed. Your clock is a lot like your car; and like your car, one would not put new motor oil into the engine without first draining the old oil.
 
How difficult is clock repair?
Clock repair is a very difficult trade to master. Many clockmakers start their careers as watchmakers and then move to the clock repair industry to increase their experience and try something more difficult. For someone to become a fully proficient clockmaker takes years, sometimes decades, of experience and even then, they may still come across something they have not before.
 
How long does it take to repair a clock?
Again, the amount of time it takes to repair a clock varies with the condition and complexity of the clock. Generally speaking, a comprehensive clock repair takes about 8-14 hours of time, but there have been situations where we have spent well over 20 hours on a single timepiece because of other problems that cause the clock to stop running. The amount of time we need to repair a clock, again, varies depending on how many clocks are currently being worked on. We try to keep the time frame of repairs down to 4-6 weeks, but can last as long as 3-5 months and we will be upfront with a customer as to how long we expect the wait and repair will take.
 
Do you take trade-ins or buy watches and/or clocks?
Very seldom do we purchase a clock or accept one as a trade-in from a customer. The reason for this is that the market for pre-owned clocks is much smaller than the market for new clocks.
 
Do you do watch and clock appraisals?
We no longer provide written appraisals on timepieces.